A Question of Ethics

I broke down the other day and ordered a light kit. For those in the cult of You Tube there is a never ending chase to create higher quality videos. I started playing around with ChromaKey (also known as Green Screen) technology the magic stuff that allows the film maker to place themselves in a set or image that would be otherwise impossible or expensive. You've seen it.. weather people use it all the time.

The biggest problem with setting up green screen correctly is lighting the backdrop, because the process relies on a consistent color in the background. It turns out that the trick is to hit the screen with as much light as possible. Enough light to cause the screen to appear to 'glow'. Then place the subject far enough away from the screen that they don't cast a shadow and light them separately. Then even if they do cast a shadow the illumination on the screen is so bright that it overcomes any other light sources.

My search began on EBAY and the internet. I acquainted myself with the different types of lighting apparatus' and decided that I needed something called a softbox. These come in many different types with a large range in price and quality. I made the trip to the local camera supply shop looked at their prices, turned on my heel and exited stage left. So after much handwringing I decided to buy a kit that was offered on eBay. Since I wasn't really expecting too much, I was prepared to be disappointed when the kit arrived.

To my surprise it turned out to be better than I expected. 2 cheap aluminum stands, 2 Light fixtures (also cheap), 2 umbrellas (cheap) and 2 85 watt 5500* Kelvin fluorescent bulbs. The same bulbs that were being sold at the camera supply store for 35 dollars each. The fixtures were wired with zip cord and 2 prong plugs but I didn't see a reason to expect professional grade design. I assembled everything and fired up the lamp.

Yes I did say lamp.... one lamp. The second lamp emitted an anemic flicker and died.

**sigh** I guess it was to be expected.

So I sent an email to the company who had sold me the kit explaining my situation. They were very accommodating and immediately shipped me a new lamp. They didn't even ask for the faulty lamp to be returned.

I did say a question of ethics didn't I?

The company didn't ask for a return of the bad lamp. The assumption was that the item was bad and it was cheaper to let me dispose of it than to pay for return shipping. So being the curious person that I am, I decided to dig into the broken bulb to see if there was something that I could fix. I am a technician, it's what I do. As it turns out there was something I could fix, after disassembling the bulb I discovered that there was a very small electronic circuit board concealed in the base. I troubleshot the problem to a bad connection on one of the ballast transformers, I reassembled everything and now I have a spare working light bulb.

Now the question: I suspected when the lamp didn't work in the first place that this was what I would find, if I wanted to attempt to fix the bulb myself. But I felt that the seller was obligated to sell me functioning equipment, although I am perfectly able to fix these items. I was willing to wait for a replacement and didn't feel that I wanted to hazard an attempt to repair the bulb. There was a possibility that I might be blamed for damaging the bulb and wind up with nothing. And I was even willing to ship the damaged item back to the seller if they paid the freight.

So am I doing something unethical by keeping the now functional bulb?

  • jischinger
    Comment from: jischinger
    10/14/09 @ 09:21:27 pm

    No, but a sacrifice is required.

    Here's how.

    They promised you a working product, the fact that most couldn't fix a broken one is already factored into the price. It's exactly what insurance companies do to spread risk.

    Ethics: You offered to send back the broken equipment, they declined; I'm suspicious does the bulb contain mercury?

    Regardless and business-wise the cost of return, a tech to fix the bulb, re-shelving, if it has mercury the possible cost for disposal... it wouldn't be worth their time.

    We take a business at their word and decision. They have now imbued your trust by sending you a new and working product, you will return as a customer in the future and probably send more business their way.

    Since, unlike most people you have a skill with bulbs, so in essence it turns out to be your lucky day!

    Should everything be as originally expected, yes, but life doesn't seem to be aware of our expectations or it's sending us a secret message, hard to tell.

    So instead chalk it up to some good karma and a brand new working relationship with a nice dependable business, and to express your gratitude for this good fortune and your adapted skill with bulbs work towards helping people far away make working products for a living wage.

    best

  • Steve the QiRanger
    Comment from: Steve the QiRanger
    10/14/09 @ 09:22:17 pm

    Your purchase was made for two working lamps. One was faulty. You attempted to return the broken lamp and they said you could keep it. The fact that you were able to fix it does not matter, since your intent was not to get a second bulb out of them. The only reason that faulty bulb is working now is due to your specialized skills, that would need to be compensated for in some manner.

  • Jim
    Comment from: Jim
    10/15/09 @ 08:44:42 am

    Yep, all fluorescent lamps contain small amounts of mercury. This is one of my pet peeves concerning the massive push to use them to replace all incandescent lamps. After digging into this device I can see no difference between one of these and a transistor radio. Electronically speaking.

    see http://www.youtube.com/watch?v=f_dXb4fET6s ;)

    I tend to agree with both you and Steve on this. The dilemma is an interesting exercise though.

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